Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

By registering an account on agem69, you represent, warrant, and confirm that:

1. You are at least 21 years of age at the time of registration and at all times thereafter while your account remains active.
2. You are accessing the Platform for personal entertainment purposes only and not on behalf of any third party.
3. You are not registered on any self-exclusion list maintained by agem69 or any recognized problem gambling organization.
4. You are not an employee, contractor, agent, or family member of an employee of agem69 or any of its affiliated entities, game providers, or payment processors, unless explicit written consent has been granted by agem69 management.
5. You are not located in any jurisdiction where online gambling is explicitly prohibited by applicable law, and you are solely responsible for determining the legality of online gambling in your own jurisdiction prior to registering or wagering.
6. The funds used for deposits are your own and do not originate from any criminal activity or money laundering scheme.

agem69 reserves the right to request documentary proof of age, identity, and source of funds at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction, suspension, or termination.

To access betting and gaming products on agem69, you must complete the registration process and maintain a valid, verified account. The following rules govern account registration:

• One Account Per Person: Each individual may register and maintain only one agem69 account. The creation of multiple accounts by a single individual — whether under the same name, different names, or using different email addresses, phone numbers, or payment methods — constitutes a material breach of these Terms & Conditions and will result in immediate suspension of all associated accounts and permanent forfeiture of all balances therein.
• Accurate Information: You must provide complete, accurate, and current information during registration, including your legal full name (as it appears on your government-issued identification), date of birth, and primary contact details. agem69 is not responsible for any delays, failed transactions, or compliance issues arising from inaccurate member information.
• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. agem69 shall not be liable for any losses resulting from unauthorized access to your account where such access results from your failure to maintain adequate security over your credentials.
• Account Updates: You are responsible for keeping your registered information up to date. Any changes to your name, contact details, or payment accounts must be reported to agem69 support promptly and may require additional verification documentation.
• No Account Transfer: Accounts are strictly non-transferable. You may not sell, assign, gift, or otherwise transfer your account or any balance therein to any other person.

agem69 is committed to operating a secure, fraud-free platform in compliance with international anti-money laundering (AML) and Know Your Customer (KYC) standards. All members are required to complete identity verification before any withdrawal is processed.

The standard KYC documentation required includes:

• Government-Issued Photo ID: A clear copy of your Indonesian National Identity Card (KTP), passport, or driving license (SIM). The document must be current, unaltered, and show your full legal name, date of birth, and photograph.
• Proof of Payment Method: A screenshot or photograph confirming ownership of the bank account or e-wallet registered on your agem69 account (e.g., BCA m-Banking home screen showing your name and account number, OVO or DANA profile screen).
• Proof of Address (if requested): A utility bill, bank statement, or official document issued within the last three months confirming your residential address.

agem69 reserves the right to request enhanced due diligence documentation — including source of funds declarations — for accounts displaying high-volume transaction activity or any pattern that warrants additional scrutiny under our AML procedures. Accounts that do not complete the required KYC process within 14 days of first withdrawal request will have withdrawal access suspended until documentation is provided and approved.

agem69 accepts deposits via the following locally integrated Indonesian payment channels:

The following rules apply to all deposits made on agem69:

• Deposits must originate from a payment account registered in your own legal name. Third-party deposits — including deposits made from an account belonging to a spouse, family member, or friend — are strictly prohibited and will result in account suspension pending investigation.
• agem69 does not accept deposits made using credit cards. Deposits must be funded from personal bank accounts or personal e-wallets only.
• All deposits are denominated in Indonesian Rupiah (IDR). agem69 does not currently accept deposits in foreign currencies.
• agem69 reserves the right to set maximum deposit limits on individual accounts where required by its risk management and AML procedures.
• Deposits that cannot be confirmed within 30 minutes should be reported to live chat support immediately, with the transaction reference number and amount provided.

agem69 targets a sub-five-minute withdrawal processing time for all verified members using standard Indonesian bank transfer and e-wallet channels. The following conditions apply:

• All withdrawals are processed exclusively to accounts registered in the same legal name as the agem69 account holder. No exceptions to this rule will be made.
• A minimum withdrawal amount of Rp 50.000 applies to all payment methods.
• Accounts must have completed KYC verification (Clause 4) before any withdrawal request will be processed.
• Bonus Credit that has not yet fulfilled its applicable wagering requirement cannot be withdrawn. Only the real-money portion of your Balance is eligible for withdrawal at any time.
• agem69 reserves the right to apply additional verification checks to any withdrawal request where the transaction amount, frequency, or account activity pattern triggers an internal risk review. In such cases, processing may take up to 24 hours while the review is completed.
• Withdrawal requests submitted during Indonesian national public holidays (including Idul Fitri, Nyepi, and Indonesian Independence Day) may experience slightly longer processing times due to banking system availability.

agem69 offers a range of promotional bonuses to eligible members, including welcome deposit bonuses, reload bonuses, cashback offers, and VIP program rewards. The following general terms apply to all bonuses unless a specific promotion's terms explicitly state otherwise:

• Wagering Requirements: All Bonus Credits are subject to a wagering requirement that must be completed before the bonus — or any winnings derived from it — can be converted into withdrawable real-money balance. The specific wagering multiplier for each promotion is stated at the point of activation.
• Eligibility: Bonuses are available to verified members in good standing only. agem69 reserves the right to exclude any member from any promotion at its discretion, particularly where there is evidence of bonus abuse, multi-account activity, or other prohibited behavior.
• Game Contributions: Different game categories contribute differently toward wagering requirements. As a general guide: slot games typically contribute 100%; live casino games (Evolution Gaming tables, etc.) typically contribute between 10%–20%; sports betting wagers on bandar bola (Asian handicap) and mix parlay (multi-leg accumulator) markets contribute according to the specific promotion terms.
• Expiry: All Bonus Credits expire 30 days after being credited to your account unless the specific promotion terms state a different expiry period. Expired bonuses and any associated winnings are forfeited automatically.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged for cash except through the normal wagering and withdrawal process described above.
• Maximum Withdrawal from Bonus: Where applicable, individual promotions may cap the maximum amount that can be withdrawn as a result of bonus play. This cap is always stated in the promotion-specific terms.

The following general betting rules apply across all product categories on agem69. Product-specific rules (e.g., sportsbook, live casino, togel (Indonesia's traditional numbers lottery), slot games) are published within each product section of the platform and are incorporated into these Terms & Conditions by reference.

• Bet Acceptance: A bet is only confirmed and binding once you receive an explicit confirmation notification from the agem69 system. Bets that are placed but not confirmed — due to connectivity issues, system errors, or insufficient balance — are not valid and will not be settled.
• Odds and Payouts: All odds displayed on the agem69 sportsbook are subject to change up until the moment a bet is confirmed. The odds at the time of confirmation are the odds that apply to that wager. agem69 does not guarantee that any particular odds will remain available for any duration.
• Void Bets: agem69 reserves the right to void any bet placed on an event or market that has been settled erroneously, where manifest pricing errors are identified, or where there is clear evidence of match manipulation or other integrity concerns affecting the event.
• Maximum Winnings: Maximum payout limits apply across all product categories. These limits are set per bet, per day, and per product category. Details are available within each product section. agem69 will not be obligated to pay any winnings that exceed these published limits.
• Technical Malfunctions: In the event of a technical malfunction affecting a game or betting market, agem69 reserves the right to void all affected bets and refund the original stake to members' accounts. This applies to all products including live casino, togel, and sabung ayam (traditional cockfighting betting) informational markets.

The following activities are strictly prohibited on agem69:

• Registering more than one account, or assisting another person to register an account for the purpose of circumventing restrictions or claiming additional bonuses.
• Using automated betting software, bots, AI-assisted wagering tools, or any script that interacts with the platform in a non-human manner without explicit written consent from agem69.
• Engaging in any form of matched betting, arbitrage betting, or hedging strategy designed to exploit promotional terms, odds discrepancies, or bonus structures across multiple accounts or platforms.
• Deliberately exploiting software errors, game bugs, or pricing mistakes to generate profit. Any winnings derived from such exploitation will be voided.
• Using funds derived from criminal activity, money laundering, or any form of financial fraud to deposit or wager on agem69.
• Attempting to access another member's account, the agem69 administrative systems, or the underlying platform infrastructure without authorization.
• Using the agem69 platform in any manner that constitutes a violation of applicable laws in your jurisdiction.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or withdrawal process.

agem69 reserves the right to suspend, restrict, or permanently close any member account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete required KYC verification within the specified timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or any other prohibited financial conduct.
• Receipt of a chargeback, disputed transaction, or reversal instruction from a member's payment provider.
• At the member's own request for account self-exclusion under the agem69 Responsible Gaming program.
• Discovery that the member does not meet the eligibility criteria set out in Clause 2.

Where an account is suspended or closed due to a breach of these Terms & Conditions, agem69 is not obligated to release any balance held in the account until a full internal review has been completed. Where a balance is determined to be legitimate following review, it will be returned to the member via the original deposit payment method.

Where closure is requested voluntarily by the member (e.g., for responsible gaming self-exclusion), any remaining real-money balance will be refunded after standard KYC checks are completed, provided no pending wagering requirements remain unsatisfied.

All content on the agem69 platform — including but not limited to the agem69 brand name, logo, website design, software architecture, game interfaces, data feeds, written content, graphics, and audiovisual materials — is the exclusive property of agem69 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, among others).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the agem69 platform solely for personal entertainment purposes in accordance with these Terms & Conditions. This license does not permit you to:

• Copy, reproduce, redistribute, or republish any content from the agem69 platform without prior written authorization.
• Reverse engineer, decompile, or attempt to extract source code from any agem69 software or game engine.
• Use the agem69 brand name, logo, or any associated intellectual property in any commercial or promotional context without explicit written consent.
• Scrape, harvest, or systematically extract data from the platform by automated means.

Any unauthorized use of agem69 intellectual property may result in civil and criminal liability under applicable intellectual property laws.

agem69 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference and is available in full at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data handling commitments include:

• All personal data is transmitted and stored using 256-bit SSL encryption.
• KYC documentation is retained for a minimum period required by our licensing obligations and applicable AML regulations.
• agem69 does not sell personal data to third-party marketing organizations.
• Personal data may be shared with payment processors, identity verification service providers, and regulatory authorities where required by law or our licensing obligations.

agem69 is committed to promoting responsible gambling practices. We provide all members with access to a comprehensive suite of responsible gaming tools available directly from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on your deposit activity. Changes to increase an existing limit take effect after a 24-hour cooling-off period; decreases take effect immediately.
• Session Time Reminders: Configure automatic alerts that notify you when you have been logged in for a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for between 24 hours and 30 days with immediate effect.
• Self-Exclusion: Permanently close your account where you feel that gambling is causing harm. agem69 will process self-exclusion requests immediately and will not send any promotional communications to a self-excluded member.

For comprehensive information on responsible gaming and access to these tools, please visit our dedicated Responsible Gaming page. If you believe gambling is becoming a problem, we strongly encourage you to seek assistance from professional support organizations before continuing to play. All agem69 products are for adults aged 21 and over.

To the fullest extent permitted by applicable law, agem69, its directors, officers, employees, agents, contractors, and licensors shall not be liable to you for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of enjoyment, arising from your use of or inability to use the agem69 platform.
• Any interruption, suspension, or termination of the platform or any of its services, whether caused by technical failure, maintenance, regulatory action, or force majeure events.
• Any loss or damage arising from unauthorized access to your account where such access results from your failure to maintain adequate security over your credentials.
• Any decisions made by you based on information, odds, statistics, or data displayed on the agem69 platform.
• Any loss arising from delay or failure to process a transaction due to factors outside agem69's reasonable control, including banking system downtime, telecommunications failure, or payment provider issues.

In all cases where agem69 is found liable, its total aggregate liability to you shall not exceed the total amount deposited by you into your agem69 account in the 30-day period immediately preceding the event giving rise to the claim.

agem69 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, agem69 will:

• Update the "Last Updated" date displayed at the top of this page.
• Display an in-platform notification to all active members summarizing the nature of the changes.
• Where required by applicable regulations, provide a minimum of 14 days' notice before material changes take effect.

Your continued use of the agem69 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform and may request account closure by contacting support as described in Clause 17.

These Terms & Conditions are governed by the laws of the jurisdiction in which agem69 holds its international gaming operating license. Any dispute arising out of or in connection with these Terms & Conditions — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the courts of the licensing jurisdiction.

Before initiating any formal legal or arbitration proceeding, you agree to first attempt to resolve any dispute informally by contacting agem69 support (see Clause 17). agem69 will use reasonable commercial efforts to resolve any legitimate complaint within 14 business days of receipt.

Where informal resolution is not achieved, disputes shall be referred to binding arbitration conducted under the rules of a mutually agreed international arbitration body. The language of arbitration shall be English. The arbitration award shall be final and binding on both parties.

Nothing in this clause limits agem69's right to seek urgent injunctive or other equitable relief in any competent court to protect its intellectual property or prevent ongoing harm.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the agem69 platform, please contact our support team through any of the following channels:

All support times are based on Western Indonesia Time (WIB, UTC+7). agem69 operates a 24/7 Indonesian-speaking support team and aims to respond to all formal complaints within 14 business days of receipt.