Privacy Policy

This Privacy Policy describes how agem69 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Member") who register an account or otherwise interact with the agem69 platform, accessible at https://agem69.cam.

agem69 operates as an internationally licensed online betting and gaming platform serving members across Indonesia, including in Jakarta, Surabaya, Medan, Bandung, Bali, and Yogyakarta. This policy applies to all personal data collected through the platform website, any associated mobile interfaces, live chat sessions, email communications, and payment processing interactions.

By registering an account on agem69, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with any provision of this policy, you must not create an account or use the platform.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, national identity number, email address, phone number, IP address, financial account details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, transmission, disclosure, erasure, or destruction.
• "Data Controller" — agem69, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of agem69, strictly under our instruction and subject to contractual data protection obligations.
• "KYC" — Know Your Customer; the identity and age verification procedures conducted by agem69 in compliance with its licensing obligations and anti-money laundering (AML) requirements.
• "Cookies" — small text files placed on your device by the agem69 platform, used to enable platform functionality, maintain session state, and gather anonymous usage analytics.
• "IDR" / "Rp" — Indonesian Rupiah; the primary currency denomination used for all financial transactions on agem69's Indonesian-facing platform.

agem69 collects personal data across several categories, each serving a defined purpose. The table below summarizes the data categories, specific data points, and their collection basis:

agem69 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is incidentally captured in government-issued identity documents submitted for KYC purposes.

agem69 collects personal data through the following channels and mechanisms:

• Account Registration: When you create an agem69 account, you directly provide your name, date of birth, email address, phone number, and preferred payment method details.
• KYC Submission: When you submit identity verification documents — such as your Indonesian KTP, passport, or driving license — in fulfillment of our KYC requirements before your first withdrawal is processed.
• Deposit and Withdrawal Transactions: When you initiate a financial transaction via bank transfer (BCA, BRI, BNI, Mandiri) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), the relevant payment account details are recorded against your account.
• Platform Interaction: As you navigate the agem69 platform, our systems automatically record technical and usage data via server logs, cookies, and similar tracking technologies. This data collection is passive and does not require any direct action from you.
• Customer Support Communications: When you contact the agem69 support team via live chat or email, the content of those communications — including any personal information you share in the course of seeking assistance — is recorded and retained.
• Third-Party Verification Services: In certain cases, agem69 may supplement data you provide with information received from identity verification service providers engaged to assist with KYC and AML compliance checks.

agem69 processes your personal data exclusively for the following documented purposes:

agem69 processes your personal data on the following legal grounds:

• Contractual Necessity: The majority of processing activities — account administration, KYC verification, payment processing, and customer support — are necessary for the performance of the contract between you and agem69 as established upon registration and governed by our Terms & Conditions.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and the retention of financial records — are required by the obligations imposed on agem69 by its international gaming license and applicable anti-money laundering regulatory frameworks.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregated analytics serves the legitimate interests of agem69 in operating a secure, reliable, and commercially viable platform. Such processing does not override your fundamental privacy rights.
• Consent: Where processing is not covered by the above grounds — such as the sending of optional marketing communications — agem69 will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

agem69 does not sell, rent, or commercially exploit your personal data. We share personal data only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: Financial data is shared with our integrated Indonesian payment channel partners — including bank transfer intermediaries facilitating transactions with BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and Bank Permata, and e-wallet providers OVO, DANA, GoPay, ShopeePay, and LinkAja — solely for the purpose of processing your deposit and withdrawal transactions.
• Identity Verification Providers: Where agem69 uses third-party KYC service providers to assist in verifying government-issued identity documents, the relevant personal data is transmitted to those providers under strict contractual data processing agreements.
• Game Content Providers: Aggregated, de-identified session data may be shared with game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) for the purpose of game performance monitoring and technical issue resolution. No personally identifiable information is shared with game studios.
• Regulatory and Law Enforcement Authorities: agem69 will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, by our licensing obligations, or pursuant to a valid legal order. We will notify you of such disclosure where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or a portion of agem69's assets, your personal data may be transferred to the acquiring entity, subject to the same data protection commitments as described in this policy.

All third-party Data Processors engaged by agem69 are required to execute data processing agreements confirming that they will process personal data only in accordance with agem69's documented instructions, and that they maintain appropriate technical and organizational security measures.

agem69 uses cookies and similar tracking technologies to enable core platform functionality and gather anonymous usage analytics. The following cookie categories are in use on the agem69 platform:

agem69 does not deploy third-party advertising cookies, behavioral retargeting pixels, or social media tracking scripts. You will not receive agem69-targeted advertisements on external websites as a result of your platform activity.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-domain basis. Note that blocking strictly necessary cookies will prevent you from logging in or using the platform's core features.

agem69 retains your personal data for the minimum period necessary to fulfill the purpose for which it was collected, subject to any extended retention obligations imposed by our licensing and regulatory requirements. The following standard retention periods apply:

Following the expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymized in a manner that prevents re-identification. Where data has been anonymized, it may be retained indefinitely for aggregate statistical and analytical purposes.

agem69 implements a layered set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• Transport Layer Security: All data in transit between your device and agem69 servers is encrypted using TLS 1.2 or TLS 1.3 protocols with 256-bit key strength. The platform enforces HTTPS exclusively — unencrypted HTTP connections are automatically redirected.
• Data at Rest Encryption: Sensitive personal data stored on agem69 infrastructure — including KYC documents and financial account details — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within agem69's internal systems is restricted on a strict need-to-know basis. Staff with access to member data undergo background screening and are bound by confidentiality obligations.
• Intrusion Detection & Monitoring: agem69's infrastructure is monitored 24/7 by automated intrusion detection systems. Any anomalous access pattern triggers an immediate security review.
• Password Security: Member account passwords are stored using one-way cryptographic hashing. agem69 staff cannot view your plaintext password; in the event of a forgotten password, a new one must be set via the account recovery process.
• Penetration Testing: agem69 engages independent security firms to conduct regular penetration testing exercises against its platform infrastructure and web application layer.

As a member of agem69, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Clause 16:

• Right of Access: You may request a copy of all personal data that agem69 holds about you. We will provide this in a structured, readable format within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account information directly through your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected. Note that this right is subject to override by our legal and regulatory data retention obligations — we cannot delete data that we are legally required to retain (see Clause 9).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including for direct marketing purposes. Upon receipt of a valid objection to direct marketing, we will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

agem69 will respond to all data rights requests within 30 calendar days of receipt of a verified request. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

The agem69 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account, access, or use the agem69 platform in any capacity.

Age verification is a mandatory component of the agem69 KYC process. Any account found to belong to a person under the age of 21 will be immediately suspended, all balances will be withheld pending investigation, and any winnings will be forfeited.

As an internationally licensed platform, agem69 may transfer your personal data to servers and Data Processors located outside of Indonesia. Such transfers may occur in the following contexts:

• Processing by third-party KYC verification service providers whose infrastructure is hosted in jurisdictions such as Singapore, the European Union, or other locations with recognized data protection frameworks.
• Data storage on cloud infrastructure maintained by enterprise hosting providers operating internationally secured data centers.
• Processing by game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) for technical support and session integrity verification.

In all cases where personal data is transferred internationally, agem69 ensures that appropriate safeguards are in place — including contractual data processing agreements that impose equivalent data protection obligations on the recipient — before any such transfer is executed. We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

The agem69 platform may contain references to third-party services — including payment providers and game studios — in the course of normal platform operation. This Privacy Policy applies exclusively to personal data collected and processed by agem69 itself.

agem69 is not responsible for the privacy practices of any third-party services or websites. When you interact directly with a third-party service — for example, completing a bank transfer through your BCA or BRI mobile banking application — your interaction with that service is governed by that service provider's own privacy policy, not by this document.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the agem69 platform.

agem69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or our platform's features and services. When material changes are made, we will:

• Update the "Last Updated" date and version number displayed at the top of this page.
• Display a prominent in-platform notification informing active members of the nature of the change.
• Where required, seek renewed consent for any new processing activities that are not covered by the legal bases established in this version of the policy.

We encourage you to review this Privacy Policy periodically to stay informed of how agem69 protects your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you object to any material change, you must cease using the platform and may request account closure by contacting support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights under Clause 11, or want to report a potential data security concern, please contact the agem69 Data & Privacy team through any of the following channels:

All support hours are based on Western Indonesia Time (WIB, UTC+7). agem69 operates a 24/7 Indonesian-speaking support team and aims to acknowledge all formal privacy requests within 5 business days of receipt, with full responses delivered within 30 calendar days.